Standard Delivery:
All orders are normally sent by Business Post couriers (Part of the Fed Ex network). In certain circumstances we will also use Royal Mail First Class delivery, Royal Mail Special Delivery or a palletised delivery service depending on the size and weight of the products that you order. If your order will be delivered by any method other than our couriers, you will be notified before it is despatched.
Providing the item ordered is in stock we will endeavor to ship all orders received
by 3.30pm on the same day* so most items will be received the next working day.
For non-stock and lead time items
an estimated delivery will be quoted at the time of order. If for any reason
we are unable to meet the quoted delivery times we will notify you by email and
if you are unable to wait we will offer a full refund.Please note we will ship
to the delivery address given and in most cases we recommend that this is a business
address or home address. Our couriers will attempt delivery between the hours
of 8am and 5.30pm Monday to Friday to the address provided. If the address you've
given is a residential address then our couriers may attempt to deliver up to
6pm in the evening.
We supply our goods throughout the United Kingdom and Northern Ireland. When
going through the ordering process you will be asked to select your country/location.
Deliveries that cross water in the United Kingdom will incur a £12.00 surcharge
(i.e. extreme north of Scotland, Northern Ireland, offshore and the Republic
of Ireland for example). When checking out the relevant surcharges will appear.
Please note, we currently cannot process International orders or orders
to the Channel Islands through our website, Please call us or send an email
to sales@keyboardspecialists.co.uk and our staff will be happy to assist.
Posting and Packaging Rates:
Keyboard Specialists are not a courier and as such we do not make any profit on postage and packaging. Our delivery charges are worked out depending on the weight of goods you purchase.We apprecate that our customer don't know the weight of the goods they are buying, but adding the goods to your basket will automatically calculate the charge for you. The rates are as follows:
- Up to 20kgs - £8.95
- 21 - 40 kgs - £17.90
- 41 - 60 kgs - £26.85
- 61 - 80 kgs - £35.80
- 81 - 100 kgs - £44.75
101 - 120 kgs - £53.70
- 121 - 140 kgs - £62.65
- 141 - 160 kgs - £71.60
- 161 - 180 kgs - £80.55
- 181 - 200 kgs - £89.50
UK Delivery Policy:
- A signature will be required on delivery.
- For missed courier deliveries, you will be left a card informing you of an attempted delivery. We will inform you by email if this is the case. You will need to arrange a collection from their depot, although the courier may also at their discretion re-deliver free of charge, which they probably will. Please be aware that they are within their rights to charge for a re-delivery (this varies from area to area). It is our advice to call the courier as soon after the missed delivery as possible as often your package will still be on the couriers van meaning chances are you should get a free re-delivery (if you ask nicely!).
You can always collect your goods from the couriers depot following a missed
delivery free of charge, don't forget to take the couriers note with you though,
or they won't be able to release your package.
- If goods are returned to Keyboard Specialists because of an incorrect or incomplete address, the carriage is not refundable.
Your order may be delayed if:
- There are any unforeseen stock shortages. You will be notified by e-mail or telephone if this is the case.
- If we cannot get immediate security clearance for payment of your order. The security of our customers is paramount; therefore checks are essential to combat fraudulent use of payment and address details.
Damaged Goods
When your delivery arrives please check it carefully, make sure it hasn't been opened or tampered with. Once you have signed for the package or packages the goods are deemed as delivered. If you are unable to check the contents of the package at that moment in time please sign for the parcel as
"Unchecked" and contact us immediately via e-mail at sales@keyboardspecialists.co.uk or via telephone.
Do not sign for boxes or packaging that have been tampered with or look damaged.
Where goods have been damaged or tampered with on route to you we are able to
claim these damages from the courier and send you out new goods. If you sign
for damaged goods we are unable to claim from the courier and therefore unable
to dispatch new goods. Please be careful.
Non Delivery or Shortages
Whilst we make every effort to deliver within the estimated delivery time which
we quote, we will not be held responsible for any loss caused to you by non-delivery.
Therefore please provide enough lead-time when placing an order from Keyboard
Specialists as we cannot be held responsible for disappointment resulting from
the delivery time. In the extremely unlikely event that not all items of your
order are received by you, you must inform Keyboard Specialists within 24 hours
of receipt of the goods, via e-mail to sales@keyboardspecialists.co.uk or via
the call back service. Unfortunately we cannot accept claims after that time.Any
query regarding non-delivery must be made in writing to:
Keyboard Specialists Ltd
3rd Floor
123 London Road
Camberley, Surrey
GU15 3JY
United Kingdom
